Discussion topic: Need to return router. No packaging

This message was authored by: Fedupfred236 · ‎01 Aug 2023

I've moved to a new place where Sky broadband isn't available. My contract has been cancelled. I keep receiving texts from sky threatening me with charges if I don't return the equipment. You have not sent me packaging.

This message was authored by: GD1 · ‎01 Aug 2023

@Fedupfred236 You can use your own packaging.

You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Daniel0210 · ‎01 Aug 2023

@Fedupfred236 wrote:

You have not sent me packaging.

@Fedupfred236

Firstly, this is mainly a customer helps customer forum so you’re not talking to Sky Customer Services. Sky won’t know who you are from your Community log-in name.

If you’ve cancelled successfully Sky send out returns packaging near the end of the cancellation period, [14 days for Broadband] but to the address that the subscription was registered at.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Need to return router. No packaging

Need to return router. No packaging

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