NO SERVICE

[Priti.K]

Same. Im in SL1 and I have woken up to no internet. The hubs Internet and Voice light is amber. Even after trying their online 'help'. First time its happened to me but so annoying they dont have an emergency number!

[BeardyLox]

What doesn't help is the test my broadband isn't working either

[Chrisee]

By now Sky will be aware of an issue in the Slough/Windsor area and engineers will be working to find the problem and to fix it. Nobody is likely to know how long that will take until the location and nature of the fault is found. Sky's lines and app tests rapidly become overloaded when this happens but honestly there is little point in joining the queue. The forum staff are due on duty soon they will post what is known when they have a chance.

AllISPs and networks occasionally have faults which the regulator recognises so compensation does not kick in until after 2 working days without connection. 

[Bettyboo76]

My internet is down as well. I work from home and started at 7 mine has been in and out but never in for more than 10 minutes. I can't seem to hotspot to my laptop either because my signal is rubbish. This is not a good situation to be in if working from home,

[Anza]

Yeap. My also. No broadband. Slough

[PP05]

Same here no connection in Langley 

[Priti.K]

Just got off the phone to SKY, they are aware of the issue and an Openreach technician is out there fixing it apparently. Could be anything up to 2 days however she said this usually should be back up in a couple of hours. Praying she is right!

[Jaya-Gill1]

I called and a recorded message said lines are closed

[N.B.77]

Mine is also down - SL3 area - Langley. Ridiculous... I'm supposed to be working from home today and was ready to start work at 0730hrs. Ours has been out since around 0130hrs and was hoping it would have sorted itself out by now..... Extremely frustrating 😡

[GD1 · Accepted solution]

We've been been advised the issue should now be resolved.  You may need tp reboot your sky hubs to resume your connection.

[Katy2812]

Have turned off all Sky products and reset still no service in Cornwall 

[cookiemonsteruk]

@Katy2812 

All reports seem to be the slough area nothing about cornwall yet

Is the internet light green or amber on your sky hub?

Have you notified sky?

[caesarome]

@Katy2812 

The above posts refer to an earlier outage in the Slough area which is no where near you so for your issue does anything appear here:

https://www.sky.com/help/servicestatus/your-services

[YodaMojo]

Just did a check on my system from my mobile whilst at work and it says everything is ok now.

[Jjj31]

I've tried that 3 times now. Still no service