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Discussion topic: Apology

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FiW
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Apology

‎20 Sep 2023 07:30 PM

Is it unreasonable to expect that Sky would have sent out some sort of explanation and apology for what happened yesterday?

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GD1
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Superuser
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Re: Apology

‎20 Sep 2023 07:33 PM

Posted by a Superuser, not a Sky employee. Find out more
@FiW wrote:

Is it unreasonable to expect that Sky would have sent out some sort of explanation and apology for what happened yesterday?

No as they simply could not contact 1000's of customers, they have apologised on the status page.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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jordan26
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Re: Apology

‎20 Sep 2023 08:45 PM

Simple email.

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Daniel0210
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Re: Apology

‎20 Sep 2023 08:52 PM

Posted by a Superuser, not a Sky employee. Find out more

@jordan26 

As above, there is no need for thousands of emails when the status page has been updated. Some customers wouldn't be aware they'd been affected as it didn't go down til about 1030pm. Mine was working fine when I first looked in before 0530. If I hadn't seen 2000+ posts on the Broadband board I wouldn't have known there had been an issue. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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FiW
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Re: Apology

‎20 Sep 2023 08:59 PM

What/where is the status page?

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Daniel0210
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Re: Apology

‎20 Sep 2023 09:03 PM

Posted by a Superuser, not a Sky employee. Find out more

@FiW 

https://www.sky.com/help/servicestatus 

 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Preci+spark
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Re: Apology

‎20 Sep 2023 09:11 PM

Water board have no problem contacting thousands of people when they know of a problem and want to inform their customers.

 

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