NEED AN ENGINEER AS MY CONNECTION KEEPS DROPPING !

[Helpmyspeedisslow]

HELLO I AM CONTACTING TO SAY MY BROADBAND KEEPS LOSING CONNECTION IN ROOMS. IT CUTS OFF EVERY MINUTE FOR AT LEAST 3 SECONDS SO THERE IS CLEARLY SOME SORT OF FAULT AND REQUEST A SKY ENGINEER TO CORRECT THIS PROBLEM. THANK YOU

[GD1]

@Helpmyspeedisslow  Your not addressing Sky Customer services, nothing will happen on the back of a forum post.  You caps lock appears to be stuck and makes it appear your SHOUTING.

Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[D4v1d7]

I have the seem issue, router constantly dropping in and out. I use apple devices and messages stating hub offline then online coming through 

[Highlinder]

@Helpmyspeedisslow Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[D4v1d7]

Hi Thanks,

Done the tests and all is good. The problem can be fine 1 minute then starts up again

[Highlinder]

@D4v1d7  Do you know what speed you are supposed to get and your minimum speed that your connection is supposed to be?