No lights on hub

[Stephanie1518]

No lights on hub Checked all wires plugs and sockets they are all fine. Lights still not on plug socket is switched on. I need the Internet for work purposes without this I cannot continue with work.

[Highlinder]

@Stephanie1518  If you have tried something else in the same socket that the router was plugged into and it works then it sounds like either the router has died or the power unit for the router.

If you have done this you will need to contact Sky and ask them to send you out a replacememt router, there should be no cost to you when you do this.

[Stephanie1518]

Thank you @Highlinder 

Yes I have done this.

I will call them tomorrow.

Thanks again.

[Highlinder]

@Stephanie1518  Come back and let the community how you got on getting the replacement.