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This message was authored by: Hayley176
Message posted on 08 Jan 2026 05:30 PM
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N
Hi. I have started a new broadband contract with yourselves. The engineer said I would need a new router. And I haven't been sent one. Can you send a new one out please?
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This message was authored by: GD1
Posted by a Superuser, not a Sky employee.
Find out more
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 08 Jan 2026 05:52 PM
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Re: N
@Hayley176 I'm afraid you're not contacting Sky customer service, no one here knows who you are so nothing can be sent to you.
Best to call Sky on 150 from your Talk Landline.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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