This discussion topic has been answered Discussion topic: My wifi isnt working the light is orange on the hub but i ran tests and it says its working
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Message posted on 23 Dec 2023 09:15 PM
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My wifi light on hub is orange. I ran tests on the app and that says its working..any ideas?
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Message posted on 24 Dec 2023 01:25 PM
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Its the phone line thats the problem
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Message posted on 24 Dec 2023 06:22 AM
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Re: My wifi isnt working the light is orange on the hub but i ran tests and it says its working
@Pipster13 if you actually mean the wifi light then your hub is connected but there is an issue with the wifi output to your devices. Assuming thst a simple power down reboot does not sort the problem you will need to call Sky to get a replacement sent out after Christmas lines are open over the holiday from 9am to 6 pm. In the meatime ethernet connections should work.
If however the internet light is the one showing amber then there is a line fault. Run the connection test in the My Sky app which will tell you if there is a known fault affecting your line if there isnt again call Sky.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 24 Dec 2023 01:25 PM
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Its the phone line thats the problem
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