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This message was authored by: Pipster13

My wifi isnt working the light is orange on the hub but i ran tests and it says its working

My wifi light on hub is orange. I ran tests on the app and that says its working..any ideas?


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This message was authored by: Pipster13 Answer

..engRe: My wifi isnt working the light is orange on the hub but i ran tests and it says its working

Its the phone line thats the problem

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This message was authored by: Chrisee

Re: My wifi isnt working the light is orange on the hub but i ran tests and it says its working

Posted by a Superuser, not a Sky employee. Find out more

@Pipster13 if you actually mean the wifi light then your hub is connected but there is an issue with the wifi output to your devices. Assuming thst a simple power down reboot does not sort the problem you will need to call Sky to get a replacement sent out after Christmas lines are open over the holiday from 9am to 6 pm. In the meatime ethernet connections should work.

If however the internet light is the one showing amber then there is a line fault. Run the connection test in the My Sky app which will tell you if there is a known fault affecting your line if there isnt again call Sky.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Pipster13 Answer

..engRe: My wifi isnt working the light is orange on the hub but i ran tests and it says its working

Its the phone line thats the problem

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