My upload speed is 0.7 my download speed is 2.0

[Hazel8]

My upload is 0.7

My download is 2.0

I can't get channels it keeps buffering

[GD1]

@Hazel8   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Hazel8]

Answer:

I didn't get an answer

[Chrisee]

@Hazel8 you are not talking to Sky when you pist in the forum. Members are customers like yourself so need information before we can advise you which is why @GD1 asked you to post your hub'sstats which tell the more experienced members what the issue maybe. 

[GD1]

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@Hazel8 wrote:

Answer:

I didn't get an answer

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Because you havent provided the info we've asked for.   We can't provide you an answer unless you're willing to help us to help you.

[Hazel8]

Thanks Chrissie, I didn't understand that.

[Chrisee]

@Hazel8 those speeds sre very low but can for a few customers be the most the system can deliver if they have very long lines but on occasions the line is faulty. You can run a connection test in the My Sky app which should tell you the speed your hub is receiving and if the test finds a fault can book an engineer to sort it for you.

Sky only can guarantee speeds to the hub rather than to your device. Often the problem is lousy wifi signal in your home. There sre things you can do to help sort thst but wifi does have its limitations.

Hope thst helps.. 

[Hazel8]

Thanks Chrissie, it reassures me and helps me move on.

My neighbours speeds etc are much better