My sky hub sort of disappears every night about 9.00pm it starts pixelating by 10.0pm no service

[TerryM2]

Every night around 9pm my picture starts pixelating or every 30 second goes blank for a couple of seconds by 10 pm no programmes will load so no tv. up at 5 am picture back to going blank every 30 seconds daytime is fine, reset router, puck, sky shows full bradband speed but independet speed chec show unbelievably low speeds during the problem times

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[jamesn123]

Hi @TerryM2 

This can be caused by local interference from other routers as this is peak usage time. Or it can sometimes be caused by something in your house turning on like an appliance or a device coming online. Have you tried disconnecting all your devices and connecting them one by one to see if there is a culprit? 

[TerryM2]

Sky are sending me a pod to replace a linksys extender I have in the office they think that may be the culprit, it is due today will report back if that sorts it out

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[TerryM2]

It did not really solve my problem the problem is not with the router or the signal but I believe the puck, but no one listens to the customer just what your algoriythms are showing. I can stream everything I need on a firestick in the same location with no problems in fact worse situation because the firestick sits behind the tv and the puck in front 12 feet from the router in direct line of site. I will be cancelling my tv service in the next week or so. Thank you for a really bad customer service!