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Discussion topic: My sky broadband keeps dropping out

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This message was authored by: Wadywil

My sky broadband keeps dropping out

My broadband router keeps dropping out got worse recently 

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This message was authored by: Chrisee

Re: My sky broadband keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Wadywil check the lights on the hub when you lose connection (see https://www.sky.com/help/articles/hub-lights-explained-start) if thry indicate the line is dropping then run the service checker in the My Sky app to see if thst can offer to book an engineer to check your line. If it cant call Skybut dont be toonsurprised if they can't either as Openreach often leave tge automatic systems managing the connection to stabilise your connection.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Wadywil

Re: My sky broadband keeps dropping out

Ok thank you 

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