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Discussion topic: Internet down but on now!

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This message was authored by: Cameron35

Message posted on ‎16 Mar 2025 08:40 AM

Internet down but on now!

Hi please can I cancel our visit scheduled tomorrow 8-10 as the internet has come back on, originally it told us to book an engineer due to the voice and internet buttons being off- but woken up this morning to all the lights being green again. No need for an engineer. Thank you. 

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This message was authored by: Chrisee

Message posted on ‎16 Mar 2025 09:42 AM

Re: Internet down but on now!

Posted by a Superuser, not a Sky employee. Find out more

@Cameron35 youbare not talking to Sky by posting in the forum. It is quite likely the vidit will be cancelled automatically as Sky/Openreach will know the service is back up. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Daniel0210

Message posted on ‎16 Mar 2025 09:50 AM

Re: Internet down but on now!

Posted by a Superuser, not a Sky employee. Find out more

@Cameron35 

Also be aware that cancellation of an appointment at such short notice (on the day or the day before it's due) usually incurs at £25 cost. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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