My returns packaging not arrived

[Waynef]

Hi

My broadband contract ended on the 14th and I have not received the reith packaging. When can I expect it.?

Regards

Wayne

[Daniel0210]

@Waynef 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub] to the address that the subscription was registered at. 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.