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Discussion topic: Wifi cutting out

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This message was authored by: SamB89

Message posted on ‎06 Jan 2024 07:22 PM

Wifi cutting out

We've just switched providers from EE to sky, our first month no issues whatsoever and now.. issue after issue. We have to keep switching the WiFi on and off, it won't load certain websites or apps on our phones, won't let us connect to Netflix or prime on the TV. Has anyone else had any connection issues. Disappointed at the moment with the choice of our switch providers 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎07 Jan 2024 08:33 AM

Re: Wifi cutting out

Posted by a Superuser, not a Sky employee. Find out more

@SamB89 can you post your hub's stats taken after a while sonce you restarted tge hub as that will helpmforum members to see what is going on. See Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: SamB89

Message posted on ‎18 Jan 2024 08:14 PM

Re: Wifi cutting out

Screenshot_20240118-201019_Chrome.jpg

 

 

Sorry just figured out how to do it... all new to me this. Its constantly doing it. Can't even stream a TV program without it cutting out after a few minutes. Now I know how to do it I'll do it again once the router has been on longer

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