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Discussion topic: My open reach modem is not working

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Adam199108644
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This message was authored by Adam199108644 This message was authored by: Adam199108644

My open reach modem is not working

‎19 Oct 2023 12:16 PM

Hello my broadband will not work. I have followed various steps from your online troubleshooting steps. I have no lights on it. I have changed the socket to sockets I know are working and all of the connections to the hub are plugged in correctly....

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jamesn123
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This message was authored by jamesn123 This message was authored by: jamesn123

Re: My open reach modem is not working

‎19 Oct 2023 12:21 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Adam199108644 

If your hub/modem wont power on you'll need to call Sky for the fastest response. They should either send you a new hub if the hub isnt working or send an Openreach engineer if its the ONT that isnt working. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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