Discussion topic: My internet is down
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Message posted on 09 Oct 2025 12:41 AM
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My internet is down
My internet is down
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Message posted on 09 Oct 2025 12:45 AM
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Re: My internet is down
Mine too - in Redbridge. Where are you located?
Message posted on 09 Oct 2025 12:45 AM
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Re: My internet is down
Mine too. This also means that I have no TV either as have had Sky stream for only a week. They say it should be fixed in 48 hours. Totally unacceptable to have no internet or TV for 58 hours with what Sky charge
Message posted on 09 Oct 2025 12:47 AM
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Re: My internet is down
It just went down around 12:15am - was fine just before that.
Message posted on 09 Oct 2025 12:48 AM
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Re: My internet is down
Which number did you use to contact sky? 48 hours is quite long!
Message posted on 09 Oct 2025 12:58 AM
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Re: My internet is down
Message posted on 09 Oct 2025 01:02 AM
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Re: My internet is down
I'm in Hainault. So it seems like atleast affecting nearby areas as well. No human assistance at this hour, so will call in the morning hoping time fixes the situation automatically.
Message posted on 09 Oct 2025 01:04 AM
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Re: My internet is down
Same here in Hainault
Message posted on 09 Oct 2025 01:28 AM
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Re: My internet is down
Same here, tried resetting hub etc. Nothing worked, no TV, Internet or Phone. Supposed to be working from home in the morning.
Same area as you guys, broadband check is pointless if it doesn't actually check, it says it was fine at 4am yesterday, best time to check speeds when hardly anyone is using their networks, not very honest.
Message posted on 09 Oct 2025 05:07 AM
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Re: My internet is down
When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back before 7.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 09 Oct 2025 06:13 AM
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Re: My internet is down
Looks like it is affecting the Redbridge area - fingers crossed it gets fixed soon!
Message posted on 09 Oct 2025 06:56 AM
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Re: My internet is down
Looks like problem has been fixed now!
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