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Discussion topic: My internet is down in chesterfield

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This message was authored by: Osbrook

Re: My internet is down in chesterfield

It is as bad at that time as my greenhouses and poly tunnel watering systems are controlled by the internet overnight.   Okay i can still charge my car during the day as it is sunny but loosing a cheaprate charge costs more money.  If it was maintenance then they would have twined servers.   One set running and one set being upgraded and then switch them over.  A few minutes outage not hours.  Internet providers take enough money to fund proper systems.

This message was authored by: Osbrook

Re: My internet is down in chesterfield

Only 2 hours? Some of my devices didn't reconnect for over 4 hours.  So bloody frustrating.   I suspect it is BT not directly Sky, so most service providers will be effected in the area.

This message was authored by: Prismatic

Re: My internet is down in chesterfield

Yeah possibly but not like there's anyway to know that seeing as I never get warned by Sky that maintenance will be happening and running the service checker is a total waste of time, all good all the time, connection is always perfect according to that. Great.
This message was authored by: Daniel0210

Re: My internet is down in chesterfield

Posted by a Superuser, not a Sky employee. Find out more

@Prismatic wrote:
as I never get warned by Sky that maintenance will be happening 

@Prismatic 

Sky / Openreach don't broadcast maintenance warnings in case they're delayed or in the other extreme overrun.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Osbrook

Re: My internet is down in chesterfield

Not saying they are going to do maintence is very poor customer service.   At least we would know something is happening.   SKY should demand to know so are ready to fend off all the moans and phone calls.

This message was authored by: Daniel0210

Re: My internet is down in chesterfield

Posted by a Superuser, not a Sky employee. Find out more

@Osbrook 

I'm not sure whether Openreach announce their planned maintenance to any ISPs for the reasons already given.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Osbrook

Re: My internet is down in chesterfield

Went off again over night 3rd to 4th July.  When will it be stable?

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