My internet has dropped

[Ross64]

The internet light on my hub is yellow, I have tried starting and reconnecting, it's saying my connection has dropped? 

[cookiemonsteruk]

@Ross64 

Is your broadband back now?

The amber light normally means an external fault that needs reported to sky

If it is not back by 08:00 this morning give sky a call

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[ICOne]

Ours went down just before 10am last night too, and our son's, who lives a few streets away. So30 Southampton. Still off this morning. No outages reported on the app. Aren't these usually monitored overnight and we get a message? Nothing this time.

[Ross64]

Yeah they usally are, no reports of it at all but I spoke to Sky this morning and they said there's an outage in the area and Openreach should text, but still nothing so far. 

[Southcoast2]

Hey same here still no internet any news??

[Ross64]

Thank you, I have had zero update from Sky, they told me there was an outage in my area and Openreach would text me, but still nothing. 

Will give Sky another call when I get home. 

[ICOne]

Back on this morning - a lot of people lost all broadband locally not just sky. Anyway back on but still not a word from Openreach or Sky about the outage which lasted nearly 36 hours. SO30 postcode.

[Ross64]

Same, back on at some point last night but nothing at all from Sky or Openreach, such poor customer service.