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Discussion topic: Broadband/WiFi not working

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This message was authored by HO13 This message was authored by: HO13

Broadband/WiFi not working

1st and 3rd lights are green with 4th yellow. 2nd light not on. This has been down for over an hour and needs restoring as I work. from home

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband/WiFi not working

Posted by a Superuser, not a Sky employee. Find out more

@HO13 your hub has lost connection to the line. You can check if Sky are aware of a fault affecting your line by running the service check in the My Sky app. If thst doesnt indicatecthey are give them a ring to report it so they can get it checked out.

 

You are using a domestic line for work which is fine but doesn't change the service level for faults which is a fix within 2 working days after tge report ie if reported today by Friday evening. Openreach dont guarantee all faults will be fixed in that time but you get paid compensation if they  aren't see Customer Auto-Compensation | Sky Help | Sky.com

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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