My internet connection keeps dropping out

[J1234]

My internet connection keeps dropping out, my sky stream box is wired direct to the router so I know the issue isn't WIFI related, I've had a new router shipped to me and I still have the same issue 

[Tom-W19]

Hi @J1234 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147