My internet connection keeps cutting out

[Emma1928]

My internet keeps dropping out while I work from home, connection to broadband router is showing as working but internet connection show not connected. I have powered down all parts of the broadband hub and still this problem persist.

[Greenfingers001]

Hi there @Emma1928 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147