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Discussion topic: My internet connection appears unstable

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This message was authored by Sharon2809 This message was authored by: Sharon2809

My internet connection appears unstable

My internet seems to be having issues. TV's not connecting to the router unable to get into recordings, catch up on demand and movies not loading so just looking at blue boxes or getting please wait. Ring cameras all being knocked offline. iPhone connects and disconnects. This has been happening last 2 days. Router has been reset and turned off and disconnected from power supply several times. 

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This message was authored by Addie15 This message was authored by: Addie15

Re: My internet connection appears unstable

Posted by a Sky employee

Hi there, @Sharon2809. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Ravinski This message was authored by: Ravinski

Re: My internet connection appears unstable

I am having the same problem. Iphones (myself and guests) get booted off the wireless network but my laptop stays connected, as do the QBoxes.

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: My internet connection appears unstable

Posted by a Sky employee

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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