12 Mar 2024 11:48 PM
My internet seems to be having issues. TV's not connecting to the router unable to get into recordings, catch up on demand and movies not loading so just looking at blue boxes or getting please wait. Ring cameras all being knocked offline. iPhone connects and disconnects. This has been happening last 2 days. Router has been reset and turned off and disconnected from power supply several times.
13 Mar 2024 12:05 PM
Posted by a Sky employeeHi there, @Sharon2809. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
13 Mar 2024 12:52 PM
I am having the same problem. Iphones (myself and guests) get booted off the wireless network but my laptop stays connected, as do the QBoxes.
15 Mar 2024 12:53 PM
Posted by a Sky employeeWe are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion