Discussion topic: My hub won’t connect

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We have just moved in to a new house and set up the router it is not connecting the red light is staying on

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Did you book a Home Move service with Sky, and has the activation date you were notified of arrived?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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