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Discussion topic: My connection keeps dropping. The middle light on my router is flashing orange and it keeps trying y

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This message was authored by badgerman This message was authored by: badgerman

My connection keeps dropping. The middle light on my router is flashing orange and it keeps trying y

My connection keeps dropping, middle light on my router is flashing orange and it keeps trying to connect but fails. It started last night, and I just thought it was a blip, but it is still doing it now and has connected maybe 3 times since 7am this morning.

rebooted the hub from 192.....and it shows on there as disconnected. Ran the sky test (had to do through safari in my phone) and they said everything working ok!!

when it does connect with all lights turning green it only lasts for between 3-5 mins.

no outage showing online that I can see.

any ideas?!?

 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: My connection keeps dropping. The middle light on my router is flashing orange and it keeps tryi

Posted by a Superuser, not a Sky employee. Find out more

@badgerman Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

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