Discussion topic: My connection isn’t working but lights are green on my router.

This message was authored by: Chloe27620 · ‎29 Sep 2024

The router for my wifi box are green but the wifi isn't actually working. No devices in my house are getting a connection to the wifi, and having to use mobile data, we can't watch anything on our TV as it was connected to the WiFi box. I need this sorted, I have paid my bill which is way more that what I should be paying for WiFi that is slowly and barely works. Sometimes I find my mobile data runs better.

This message was authored by: jamesn123 · ‎01 Oct 2024

Hi @Chloe27620

What happens when you try to connect? Any error messages?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

Discussion topic: My connection isn’t working but lights are green on my router.

My connection isn’t working but lights are green on my router.

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Re: My connection isn’t working but lights are green on my router.

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