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This discussion topic has been answered Discussion topic: My broadband

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This message was authored by: Rach78

My broadband

Hi I got my new broadband install yesterday 


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This message was authored by: Rach78 Answer

Re: My broadband

Thanks for your help I have sky coming out to resolve this for me 🥳

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This message was authored by: caesarome

Re: My broadband

Posted by a Superuser, not a Sky employee. Find out more

@Rach78 

Ok, do you have a question about it ?

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This message was authored by: Rach78

Re: My broadband

Hi my landline has been disconnected since installation 

This message was authored by: peter-marlow+1966

Re: My broadband

Posted by a Superuser, not a Sky employee. Find out more

You plug the phone  into the phone  socket  in the back of the hub  for it to work, once you go full fibre  the old phone line  does not  work  any more 

P c marlow
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This message was authored by: Rach78

Re: My broadband

Oh I wasn't told this I need to call them and they have put my router in wrong room 

This message was authored by: peter-marlow+1966

Re: My broadband

Posted by a Superuser, not a Sky employee. Find out more

Is your  router connected to  one of these?

1000017516.jpg

 if so you  have full fibre  to the property  and you just need to plug  your  house phone  into the uk phone  socket  on the back of the router 

P c marlow
This message was authored by: JimM1

Re: My broadband

@Rach78 If you can take a look at the link below, say which hub you have and also a link about the hub lights! If you do have the Sky Broadband Hub, then you need all 4 Lights lit green, and the phone does take 24-48hrs all to gel together after a change over and connected to the back off the hub!

 

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

 

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

 

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This message was authored by: Rach78

Re: My broadband

It's screwed to wall lol no way I can take it off I don't think 

This message was authored by: peter-marlow+1966

Re: My broadband

Posted by a Superuser, not a Sky employee. Find out more

Your  router  is screwed  to the wall ?  

P c marlow
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This message was authored by: Rach78

Re: My broadband

IMG_3587.jpeg

IMG_3589.jpeg

IMG_3589.jpeg

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This message was authored by: Rach78

Re: My broadband

Last pic is where I can take it off 

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This message was authored by: Rach78

Re: My broadband

Sorry I can't take it off 

This message was authored by: JimM1

Re: My broadband

@Rach78 Does not matter about the picture, where are you located area wise, UK or the ROI!

This message was authored by: peter-marlow+1966

Re: My broadband

Posted by a Superuser, not a Sky employee. Find out more

That is not your  router , that is your  optical network terminal that the router  is plugged  into 

P c marlow
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This message was authored by: Rach78

Re: My broadband

I'm confused 

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