My broadband

[Rach78]

Hi I got my new broadband install yesterday 

[caesarome]

@Rach78 

Ok, do you have a question about it ?

[Rach78]

Hi my landline has been disconnected since installation 

[peter-marlow+1966]

You plug the phone  into the phone  socket  in the back of the hub  for it to work, once you go full fibre  the old phone line  does not  work  any more 

[Rach78]

Oh I wasn't told this I need to call them and they have put my router in wrong room 

[peter-marlow+1966]

Is your  router connected to  one of these?

 if so you  have full fibre  to the property  and you just need to plug  your  house phone  into the uk phone  socket  on the back of the router 

[JimM1]

@Rach78 If you can take a look at the link below, say which hub you have and also a link about the hub lights! If you do have the Sky Broadband Hub, then you need all 4 Lights lit green, and the phone does take 24-48hrs all to gel together after a change over and connected to the back off the hub!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[Rach78]

It's screwed to wall lol no way I can take it off I don't think 

[peter-marlow+1966]

Your  router  is screwed  to the wall ?  

[Rach78]

 

 

 

[Rach78]

Last pic is where I can take it off 

[Rach78]

Sorry I can't take it off 

[JimM1]

@Rach78 Does not matter about the picture, where are you located area wise, UK or the ROI!

[peter-marlow+1966]

That is not your  router , that is your  optical network terminal that the router  is plugged  into 

[Rach78]

I'm confused