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Discussion topic: My broadband speed fluctuates

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This message was authored by Simon+Ewell This message was authored by: Simon+Ewell

My broadband speed fluctuates

I have recently upgraded to sky q and new sky hub (5 weeks ago) but my  broadband speed fluctuates, speed test over wifi. Most of the time it's over 60mbps but can then immediately drop to under 15mbps. Any suggestions - have reset the hub and checked all the connections. Router statistics as below.

 

SimonEwell_0-1671308646617.png

 

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This message was authored by GD1 This message was authored by: GD1

Re: My broadband speed fluctuates

Posted by a Superuser, not a Sky employee. Find out more

@Simon+Ewell  How are you measuring the speed as the speed to the hib is just under 80mbps down & 20mbps up.

 

Are you doing them using an ethernet connected device?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
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Simon+Ewell
Topic Author
This message was authored by Simon+Ewell This message was authored by: Simon+Ewell

Re: My broadband speed fluctuates

Hi - testing via wifi connection, mobile phone and/or ipad. Never had an issue prior to this new Hub. Thanks

This message was authored by GD1 This message was authored by: GD1

Re: My broadband speed fluctuates

Posted by a Superuser, not a Sky employee. Find out more

@Simon+Ewell  The router stats show no issues, speed test over wifi are on the slowest part of the network try an ethernet enabled device and speeds should be near the speed to your hub.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Simon+Ewell
Topic Author
This message was authored by Simon+Ewell This message was authored by: Simon+Ewell

Re: My broadband speed fluctuates

Via ethernet and via my PC I consistently get 70mbps d/load and 16mbps upload. Just dont understand why the wifi drops in and out, the only change to the equipment is the new Hub

This message was authored by Highlinder This message was authored by: Highlinder

Re: My broadband speed fluctuates

Posted by a Superuser, not a Sky employee. Find out more

@Simon+EwellLooking at the router stats that you provided. There has been no drops on either the Wi-Fi or Wired with around the same uptime as the system and the connection time.

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Simon+Ewell
Topic Author
This message was authored by Simon+Ewell This message was authored by: Simon+Ewell

Re: My broadband speed fluctuates

Results from just a few mins ago

 

SimonEwell_0-1671310917518.png

 

Simon+Ewell
Topic Author
This message was authored by Simon+Ewell This message was authored by: Simon+Ewell

Re: My broadband speed fluctuates

And then 

 

SimonEwell_0-1671310965083.png

 

This message was authored by Highlinder This message was authored by: Highlinder

Re: My broadband speed fluctuates

Posted by a Superuser, not a Sky employee. Find out more

@Simon+EwellCan you also do this on a wired device please.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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