My broadband keeps dropping

[Kim147]

My broadband keeps dropping and everything says good signal and connected so I don't understand why this is happening?

[TimmyBGood]

@Kim147 

'Good signal' is WiFi from the Hub.  If the external internet connection to the address is failing, the signal will still be 'good' but it won't be going anywhere.

[Kim147]

Ok thank you. Do you know how I fix that?

[Chrisee]

@Kim147 if the internet light on your Sky hub is out or amber it indicates a loss of external connection. You can find out if Sky arexaware of an issue affecting your line by using the connection test in the My Sky app which works over a mobile connection. If there isn't a known fault call Sky to report the loss of connection so they can get your line checked by an engineer.