27 Dec 2023 06:11 AM
27 Dec 2023 06:23 AM
Posted by a Superuser, not a Sky employee. Find out more@Phil62
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation
If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.
So 23rd and 24th were a weekend, 25th and 26th were Bank Holidays therefore today is day 1. If fixed tomorrow as hoped, no compensation will be forthcoming.
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