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Discussion topic: Compensation

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This message was authored by Phil62 This message was authored by: Phil62

Compensation

Our Broadband has been down since Friday 22nd December 2023 which we reported that day. The Engineer Visit is due on 28/12/23. With it being the Christmas Period what days are we Compensate for. We have used a vast amount of our roaming data on our phones while at home due to this.
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Compensation

Posted by a Superuser, not a Sky employee. Find out more

@Phil62 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

 

So 23rd and 24th were a weekend, 25th and 26th were Bank Holidays therefore today is day 1. If fixed tomorrow as hoped, no compensation will be forthcoming. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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