Discussion topic: My broadband isn't working

This message was authored by: Shak1714 · ‎24 Dec 2023

Hi,

My broadband isn't working, I have reset the box and done it through the sky. It has been like this for 3 days and I have requested a new hub. Please advice !

Moderator note: Moved from news comments and gave title to cover topic.

This message was authored by: Highlinder · ‎27 Dec 2023

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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Discussion topic: My broadband isn't working

My broadband isn't working

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