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Discussion topic: My broadband isn't working

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This message was authored by: Shak1714

Message posted on ‎24 Dec 2023 11:44 AM - last edited: ‎27 Dec 2023 09:19 AM by

My broadband isn't working

Hi, 

 

My broadband isn't working, I have reset the box and done it through the sky. It has been like this for 3 days and I have requested a new hub. Please advice !

 

Moderator note: Moved from news comments and gave title to cover topic.

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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎27 Dec 2023 10:46 PM

Re: My broadband isn't working

Posted by a Superuser, not a Sky employee. Find out more

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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