This discussion topic has been answered Discussion topic: My broadband isn't working correctly. I've unplugged everything and plugged it all back in

This message was authored by: CW20 · ‎27 May 2024

I've followed the instructions on My Sky and that says there's still a fault but won't show me how to fix it. I dodnt have a house phone so can't test the line separately. I think I need an engineer visit but they don't seem to offer that.

This message was authored by: TimmyBGood · ‎27 May 2024

@CW20 wrote:
I think I need an engineer visit but they don't seem to offer that.

There should be a telephone number available by following the 'I still need more help' route here:

https://www.sky.com/help/home

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: TimmyBGood · ‎27 May 2024

@CW20 wrote:
I think I need an engineer visit but they don't seem to offer that.

There should be a telephone number available by following the 'I still need more help' route here:

https://www.sky.com/help/home

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This discussion topic has been answered Discussion topic: My broadband isn't working correctly. I've unplugged everything and plugged it all back in

My broadband isn't working correctly. I've unplugged everything and plugged it all back in

Re: My broadband isn't working correctly. I've unplugged everything and plugged it all back in

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Re: My broadband isn't working correctly. I've unplugged everything and plugged it all back in

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