My Wifi says im connected but doesnt work

[NaomiMarsden]

Ive had this problem for a week now with no internet, the reset button on my router is broken and i cant reset it on the skyhub on the internet as i put in the user and password and it tells me to do it again. I have no clue what to do but i really need an internet connection asap.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.