how can i get a ONT?

[stephenng1223]

the previous tenant took out the ONT, and then sky just sent me the broadband hub, what can i do?  buy a new one in market or sky will send me one? thanks

[GD1]

@stephenng1223  You'll need to call Sky to advise them of this.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[TimmyBGood]

@stephenng1223 

As @GD1 indicates, you contact Sky, and Sky books Openreach because an ONT is Openreach kit rather than belonging to any particular ISP.

It appears that this may only be possible once the activation date for the broadband service over FTTP has arrived.