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Discussion topic: My WiFi isn’t working

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This message was authored by: Seren96

Message posted on ‎30 Aug 2024 12:10 PM

My WiFi isn’t working

I've had no WiFi for nearly 30 minutes. I've turned the router off and reset it. Still isn't working. There's an orange light on the router 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎30 Aug 2024 12:40 PM

Re: My WiFi isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@Seren96 

 

Could you run the service checker in your my sky app using mobile data

 

If it comes back saying no issues them click on test my wifi/connection in the blue box to update the test

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This message was authored by: Seren96

Message posted on ‎30 Aug 2024 12:49 PM

Re: My WiFi isn’t working

I've tried and I phoned Sky. They can't see where the fault is and I need to wait 10 days with no wifi or TV for an engineer 

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