04 Oct 2024 04:22 PM
My WiFi connection has been intermittent since last night. The health check says WiFi/ BB is fine, but it isn't. I can't connect my phone to the WiFi.
the home phone also doesn't work.
3 green lights on the router, I amber (voice light).
Very frustrating.
05 Oct 2024 09:02 AM
Posted by a Sky employeeHi @Suzie+Leech
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
07 Oct 2024 09:02 AM
Posted by a Sky employeeWe are still looking to help you @Suzie+Leech . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
07 Oct 2024 09:56 AM
Yes I am also having this issue for a little while. At first I thought it might be the extra computer from some people staying at ours then the storm but now it's still going. Everything on router is green and checking it in the app says it's fine. But it takes ages to connect the Wi-Fi to the computer everyday and my phone cuts in and out like crazy.
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