My Samsung SMART TV no longer connects wirelessly to the internet

[MartinLL]

This Samsung TV no longer connects to the internet, since having my SKy internet improved. I cannot change the IP number on the TV, either. My other Samgung TV does connect wirelessly to the internet, so it is strange that one Samsung Smart tv continues to connect wirelessly (since my SKy broadband had been upgraded), but the other Samsung tv no longer connects. 

[JimM1]

@MartinLL Did you change the sky Hub with your upgrade, and also at that time did it move position?

[TimmyBGood · Accepted solution]

@MartinLL 

If you now have a white Max Hub then it will be using WPA3-T encryption by default, which the television set in question may not be able to cope with.  

You can reduce the encryption to WPA2-PSK using the Hub administration settings in the My Sky app.

[Txg]

I  have the same problem.

[SallyMP75]

I also have the same problem.

I have 2 Samsung TVs, the older one is still connected but the newer won't connect. I've tried entering the IP and DNS settings manually but still no joy. 
I did connect via WPS, but that info was lost after turning the TV off. 
Did changing the security level make a difference? 

[GD1]

@SallyMP75  Did you try the step suggested by @TimmyBGood 

[SallyMP75]

Yes, I changed the security level down a notch 

[Me134]

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@SallyMP75 wrote:

Yes, I changed the security level down a notch 

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What is the model number of the TV and which Sky router do you have?

[SallyMP75]

Hi, it's the Samsung model no: ue32t4307ak

sky hub 6, the white one. 

[Me134]

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@SallyMP75 wrote:

Hi, it's the Samsung model no: ue32t4307ak

sky hub 6, the white one. 

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First, go back and confirm you have WPA2 enabled on the router.

Then try wiping the TVs internal network logs. Press the Home button on your remote control. Go to Settings > General > Network. Select Reset Network and confirm the reset. Go back to Network Settings and select your Sky Wi-Fi network from the list to enter the password manually. Hopefully that will work for you.