My Internet keeps dropping out every 20-30 minutes a D it's driving me crazy.

[dd25]

Every 20-30 minutes my Internet is dropping out, it is usually at the busier times of day but it has been doing it Constantly. As I was changed to a Voip I am also losing that.

When we are paying so much to Sky how can they not provide a stable service 

[GD1]

@dd25 Please post your router stats https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

This will show if it is your Broadband dropping or a wifi issue.

[cookiemonsteruk]

@dd25 

Can you post your router stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

The 20-30 minute interval sounds like problems getting a dhcp lease thru to the router eg due to a line fault

[PVD1878]

I have the same issue and it's giving me a serious problem.  I use two Android tablets to display  video streams from two security cameras.  Everytime the router dips, the stream is interrupted and I need to take action.

At first, I thought it was the tablets.

Then I thought it was the cameras.

Now I know its the router because it happens every 30 minutes and both tablets dip at precisely the same time.

Here's my stats for the router (SR102).

[PVD1878]

I have the same issue and it's giving me a serious problem.  I use two Android tablets to display  video streams from two security cameras.  Everytime the router dips, the stream is interrupted and I need to take action.

At first, I thought it was the tablets.

Then I thought it was the cameras.

Now I know its the router because it happens every 30 minutes and both tablets dip at precisely the same time.

Here's my stats for the router (SR102).

[PVD1878]

Image won't display, as you have already noticed.

The stats display that the System, WAN, LAN and WLAN have uptimes of 31:53 minutes.

That seems to confirm a DHCP issue.

[Chrisee]

@PVD1878 there is a red heading in the picture upload box which tells you that pictures will not appear until they sre moderated. There is a distinct lack of Community Managers and Oracles at 2.30am available to do that for you.. 

Looking at the stats your hub has been connected for over 31.hours since it was last rebooted. Your downstream speed is 35Mb/s and 7Mb/s up both look about right for the length of your line as the noise margin is 6.3dB so whatever the issue is it looks unlikely to be with the connection to the cabinet. The ethernet and the 2 wifi bands also show a similar up times as expected.

Do other apps show the same pattern of a drop every 30 minutes? If not I would look again at the app you are using. Another possibility if the cameras are using wifi is something interfering with the signal on a 30 minute pattern?. Are the tablets on the internal network or are they remote? If remote there are other possibilities. 

Currently from those stats there is nothing to suggest thst the  issue is  being caused by the hub. 

[PippaAttack]

Same issue for me, drops out on 14 and 44 past every hour

[jamesn123]

@PippaAttack 

Your stats dont suggest a drop since the router was last rebooted 5hrs ago. What happens when it drops

[Tom+Maule]

I'm having the same issue with my NOW broadband (basically Sky Broadband rebranded)... Every 30 minutes, and thats exactly every 30 mins, the connection seems to drop.

Today is happening at 07 and 37 minutes past each hour, yesterday it was every 12 and 42 minutes past each hour, and the day before was every 17 and 47 minutes past each hour, etc.

It impacts all devices on my wifi network - the devices (seemingly) remain connected to the wifi, but the connection to the internet disappears for a few seconds. Its incredibly frustrating when on video calls!

Adding my router stats below in case that hints at anything, and I'm also running a Broadband Quality Monitor (BQM) on my connection.

We've previously had Open Reach engineers out to check the line, but they never find anything since its an intermittent issue and in between these half-hourly disconnects the line is rock solid.

Anyone have any ideas or suggestions?

[GD1]

@Tom+Maule  You need to contact the Now Broadband Team not Sky.   https://help.nowtv.com/article/having-trouble-with-your-broadband

[Tom+Maule]

Thanks, asking here as this community is larger and more active than the NOW one, and NOW broadband is the same phone line and the same router as Sky, just with a different badge stuck on it. I've already tried NOW support, and they sent out Open Reach as I described, but that hasn't resolved it. So hoping some clever folk here might shine some light on this problem.

[GD1]

@Tom+Maule  Your connection has been up for over 986 hours with no drops at all  so it's not a line issue, it's most likely the router, this is why you need to speak to Now Broadband. It is their equipement and their service you are using.

[jamesn123]

@Tom+Maule 

Firstly give the router a reboot, its been on for a long time