Multiple sky accounts

[Skycustomer2989]

Hello, I placed an order for sky, broadband which was subsequently cancelled because Openreach were useless. Sky sent me a white Hub. 

I placed a new order and received a second Hub put this time. It is black. 

for some reason I seem to have two accounts and every time I try and phone to get them to clarify my order or anything they suggest I buy further products and they cannot access my account. 

so frustrating can anybody help!?

[Addie15 · Accepted solution]

Hi there, @Skycustomer2989. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147