Moving house

[Sesoutheast]

I have requested to move my broadband 36 days ago and they promised me I will have it  after 2 weeks... so I'm a month now without internet contacted them 3 times and they keep saying tomorrow and nothing what a shame ! Go for Virgin guys 

[antonioo]

Have they said why this massive delay? I would be fuming as well if I had to wait that long.

[TimmyBGood]

@Sesoutheast 

The most likely reason is that the address is going to be provisioned over FTTP but there's an obstacle to the physical connection.

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.