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Discussion topic: Moving house with Sky

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This message was authored by: Isobel27

Moving house with Sky

I had to move house in the middle of my Sky Superfast broadband contract. This was due to our landlady selling our house (so not something we wanted). Our new house has access to fibre and as a result I had to switch my contract to a full fibre broadband. 

At our previous address I was paying £28 a month and now I am paying £45. How is it fair that I now have to pay nearly double for a move that wasn't 

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This message was authored by: JimM1

Re: Moving house with Sky

@Isobel27 Did sky move your broadband and all that was associated with the move?

This message was authored by: Daniel0210

Re: Moving house with Sky

Posted by a Superuser, not a Sky employee. Find out more

@Isobel27 

Moving home will not impact your TV contract, it will continue as normal.


If you have phone and broadband however, this will be a new contract as Sky have to cancel the line at the current address and take a new one in the new address.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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