Moving house but someone already has an account linked to the postcode

[Dan17]

We've just moved into an apartment but when we try to register for broadband it says there is already an account registered for our address which is presumably the previous tenants. How do we fix this so we can take out our own wifi? 

[Chrisee]

@Dan17 there are mechanisms to sort this but they take time if the previous tenants have not cancelled their broadband service and is still paying for it. I would call Sky and talk through whether they can place an order for you as the online order system wont work. It maybe worth talking. To your landlord or agent to see if they can contact the previous resident.

[simon194]

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@Chrisee wrote:

@Dan17 there are mechanisms to sort this but they take time if the previous tenants have not cancelled their broadband service and is still paying for it. I would call Sky and talk through whether they can place an order for you as the online order system wont work. It maybe worth talking. To your landlord or agent to see if they can contact the previous resident.

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The other option would be to order a new line. This does carry an additonal cost but does get round this sort of problem. Most houses/apartments are wired with 4 core cable so it's possible to have two services on the same line.

I've used this method a couple of times with Sky in the past to get round blocked lines when I've moved.

[ChrisJB]

I have a similar issue and can't get an account opened at this address because the old tenant is still registered. 

when I call the Sky Helpline it says my mobile number is not linked to an account and the call disconnects. 

Is there a general helpline I can call? First time using Sky. 

Chris