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Discussion topic: Wrong details

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This message was authored by Murt011 This message was authored by: Murt011

Wrong details

I've just ordered broadband, I put in my address and eircode in and got the delivery date ect.. but I've just got an email with confirmation and it's got my old address and phone number on it..

I've gone to track my order and my new address is showing up but I'm just worried that it will be sent to my old address as that's what's on the email confirmation 

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This message was authored by GD1 This message was authored by: GD1

Re: Wrong details

Posted by a Superuser, not a Sky employee. Find out more

@Murt011  You'll need to call Sky to get this corrected.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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