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Discussion topic: Moving home

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Youngscars
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Moving home

‎24 Nov 2023 08:45 PM

Hi I tried to book a move home but keeps saying I have not got a premium account so can't do it , how does this work. I dont have sky TV just broadband and phone
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mormegil
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Re: Moving home

‎25 Nov 2023 01:24 AM

Have you activated the sky Vip service via the my sky app?

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Youngscars
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Re: Moving home

‎25 Nov 2023 03:56 AM

Hi thanks yes I believe so . I am moving in 2 weeks but can't as keeps saying in not a premium member 

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Daniel0210
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Re: Moving home

‎25 Nov 2023 05:58 AM

Posted by a Superuser, not a Sky employee. Find out more

@Youngscars 

Have a look at this link for some general advice on a home move (if you haven't seen it already). 
https://www.sky.com/moving-home 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Youngscars
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Re: Moving home

‎25 Nov 2023 11:02 AM

Thank you it just comes up you need a premium account to do this 

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Chrisee
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Re: Moving home

‎25 Nov 2023 11:51 AM

Posted by a Superuser, not a Sky employee. Find out more

@Youngscars you need to call Sky to arrange your move where the online tool doesn't work. Note moving broadband has a minimum 14 day leadtime.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Youngscars
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Re: Moving home

‎26 Nov 2023 10:43 AM

Thank you I will do thos 

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TimmyBGood
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Re: Moving home

‎26 Nov 2023 12:19 PM

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@Youngscars 

 

I'm not sure of the relevance of a 'premium account' other than perhaps for weekend bookings.

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Youngscars
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Re: Moving home

‎26 Nov 2023 12:26 PM

Tbh not sure  been with sky for some time just seams silly you can't do it via there site just cause not a premium member 

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