Broadband
0

Discussion topic: Moving home

Reply
Youngscars
What's this?
This message was authored by Youngscars This message was authored by: Youngscars

Moving home

‎24 Nov 2023 08:45 PM

Hi I tried to book a move home but keeps saying I have not got a premium account so can't do it , how does this work. I dont have sky TV just broadband and phone
Report post
Post 1 of 9
747 Views
Reply
0 Likes
Reply

All Replies

mormegil
What's this?
This message was authored by mormegil This message was authored by: mormegil

Re: Moving home

‎25 Nov 2023 01:24 AM

Have you activated the sky Vip service via the my sky app?

Report post
Post 2 of 9
735 Views
Reply
0 Likes
Youngscars
What's this?
Topic Author
This message was authored by Youngscars This message was authored by: Youngscars

Re: Moving home

‎25 Nov 2023 03:56 AM

Hi thanks yes I believe so . I am moving in 2 weeks but can't as keeps saying in not a premium member 

Report post
Post 3 of 9
729 Views
Reply
0 Likes
Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Moving home

‎25 Nov 2023 05:58 AM

Posted by a Superuser, not a Sky employee. Find out more

@Youngscars 

Have a look at this link for some general advice on a home move (if you haven't seen it already). 
https://www.sky.com/moving-home 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 4 of 9
724 Views
Reply
0 Likes
Youngscars
What's this?
Topic Author
This message was authored by Youngscars This message was authored by: Youngscars

Re: Moving home

‎25 Nov 2023 11:02 AM

Thank you it just comes up you need a premium account to do this 

Report post
Post 5 of 9
712 Views
Reply
0 Likes
Chrisee
What's this?
Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: Moving home

‎25 Nov 2023 11:51 AM

Posted by a Superuser, not a Sky employee. Find out more

@Youngscars you need to call Sky to arrange your move where the online tool doesn't work. Note moving broadband has a minimum 14 day leadtime.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 6 of 9
706 Views
Reply
0 Likes
Youngscars
What's this?
Topic Author
This message was authored by Youngscars This message was authored by: Youngscars

Re: Moving home

‎26 Nov 2023 10:43 AM

Thank you I will do thos 

Report post
Post 7 of 9
692 Views
Reply
0 Likes
TimmyBGood
What's this?
Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Moving home

‎26 Nov 2023 12:19 PM

Posted by a Superuser, not a Sky employee. Find out more

@Youngscars 

 

I'm not sure of the relevance of a 'premium account' other than perhaps for weekend bookings.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 8 of 9
682 Views
Reply
0 Likes
Youngscars
What's this?
Topic Author
This message was authored by Youngscars This message was authored by: Youngscars

Re: Moving home

‎26 Nov 2023 12:26 PM

Tbh not sure  been with sky for some time just seams silly you can't do it via there site just cause not a premium member 

Report post
Post 9 of 9
679 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion