Moving home

[skystrat]

I am moving home in five days time to a house that already has Sky. I have ordered new TV & Broadband for that house. But I have not cancelled the account I have at my current home, and cannot find out how to do it without it affecting the new order for the new house. Also I didn't merntion I was an existing customer (probably a VIP customer) - there was nowehere to say that. I think I have done it all horribly wrong! 

[Highlinder]

@skystratDid you do this as a home move with Sky or start out a complete new order for Sky at the new property?

[skystrat]

As a new order. I thought that's what I had to do. 

[Highlinder]

@skystratIf you already have Sky at your old property you can ask Sky to move them for you, thus not needing to put in a new order.

https://www.sky.com/help/articles/home-move-start#ready-to-get-in-touch 

The advisor should have asked you if you already had Sky and would be better doing a home move.

[skystrat]

Thanks @Highlinder for your advice. I have now spoken to a very helpful chap at Sky who has cancelled my 'new' order and will 'move' me instead, with a better financial deal.

Really appreciate your help!