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Discussion topic: Moving home with broadband - do I have to start a new contract?

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This message was authored by Bond-Deng This message was authored by: Bond-Deng

Moving home with broadband - do I have to start a new contract?

Hi:

 

I am moving home from Manchester to London, just had a call with Sky to arrange the broadband moving, got a bit confused because of the guy's thick accent, now I realise that they are trying to get me into another contract of 18 months and fee goes up from 26 to 39.5 per month. 

 

I am bit confused here - can I call now to say no re-newing an 18 month contract is not what i want and I am not happy with this increase in price. 

 

Thanks if anyone had experience dealing with this. 

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Moving home with broadband - do I have to start a new contract?

Posted by a Superuser, not a Sky employee. Find out more

@Bond-Deng 

When moving home you must re-contract your broadband because Sky have to pay the upfront fees to Openreach for disconnecting your old line and activating your new line. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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