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Discussion topic: Moving home new contract required

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This message was authored by: becki-mac

Message posted on ‎02 Jul 2025 01:46 PM

Moving home new contract required

Hi, 

 

I called the moving home department yesterday to advise them of my upcoming move - assuming that I would just move my broadband and tv contracts across to the new house. But the lady said I need to enter into a new 24month contract for broadband - is this right? She said my tv package would continue as normal. 
Thanks 🙂 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎02 Jul 2025 01:57 PM

Re: Moving home new contract required

Posted by a Superuser, not a Sky employee. Find out more

@becki-mac 

She is correct because the line has to be cancelled at your previous property and therefore you have to start a new contract at your new address.

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This message was authored by: TimmyBGood

Message posted on ‎02 Jul 2025 02:10 PM

Re: Moving home new contract required

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@becki-mac 

 

Getting Openreach to carry out the required work has a cost to the ISP which they recover over the length of the minimum contract term.

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