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Discussion topic: Moving House but New House Not For 6 weeks

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This message was authored by Thomas62 This message was authored by: Thomas62

Moving House but New House Not For 6 weeks

I'll probably be moving out my house in the next week but moving into temporary accommodation until the end of February. So I don't know if I can pause my sky account and then restart again when I move into my new accommodation or just completely cancel everything and start again.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Moving House but New House Not For 6 weeks

Posted by a Superuser, not a Sky employee. Find out more

@Thomas62 

You can't pause an account and remember that return packaging for any loaned hub Sky are expecting back will be sent to your current account address and you'll need to give 14 days notice to cancel. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Thomas62
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This message was authored by Thomas62 This message was authored by: Thomas62

Re: Moving House but New House Not For 6 weeks

Not really the help I needed but thanks for your insight 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Moving House but New House Not For 6 weeks

Posted by a Superuser, not a Sky employee. Find out more

@Thomas62 

The reply covers both parts of the question

 


@Thomas62 wrote:

I don't know if I can pause my sky account and then restart again when I move into my new accommodation

 

No you can't 

 

or just completely cancel everything and start again.

 

Also explained re notice period, packaging and returning loaned equipment. 


 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Thomas62
Topic Author
This message was authored by Thomas62 This message was authored by: Thomas62

Re: Moving House but New House Not For 6 weeks

As I said thanks for your insight

This message was authored by caesarome This message was authored by: caesarome

Re: Moving House but New House Not For 6 weeks

Posted by a Superuser, not a Sky employee. Find out more

@Thomas62 

If you keep you subscription going you can still have access to content on Sky Go.

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